We will aim to post your lovely item(s) within 2 days of ordering.
We'll send First Class Royal Mail - cost £3.60 (UK), £5.95 (EU First Class), £8.20 (International).
Wash at 30 or 40 degrees - plastic pocket may crease and crinkle slightly but try and dry top flat, and if not a gentle iron on the reverse side of garment will do the trick.
All copyright, design rights and intellectual property rights existing in our designs and products and in the images, text and design of our website / marketing material are and will remain the property of Buddy Pockets. We will treat any infringement of these rights seriously.
We respect and value the privacy of everyone who visits this website www.buddypockets.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
From time to time we may need to change this policy and will do so by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st August 2018.
Information About Us;
Our Site is operated by Buddy Pockets, whose registered address is 3 West Drive, Brighton, BN2 0GD.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns through Mailchimp (policy details) / Facebook (policy details) / Instagram and other social media platforms)
How we use your data:
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying our products and services to you (please note that we require your personal data in order to enter into a contract with you);
Personalising and tailoring our products and services for you;
Replying to emails from you;
How long do we keep your data?
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Sharing your data.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We share your Personal Information with third parties only relevant to help us use your Personal Information, as described above.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Storing your personal data;
In operating our business via the Buddy Pockets website, your data is processed by our 2 staff in the UK. We do not provide our own IT servers. However third party shall have access to your personal data unless the law allows them to do so.
Obviously we do our utmost to ensure that our server hosts are secure and fully accredited. Unfortunately, we cannot be responsible for any illegal breaches that may occur.
Storage of payment details;
We do not store credit card details nor do we share customer details with any 3rd parties.
Third party links;
On occasion we include links to third parties. Where we provide a link it does not mean that we endorse or approve that site’s notice towards visitor privacy. You should review their privacy notice before sending them any personal data.
We may gather information about your general internet use by using the cookie. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally; it is statistical data, which does not identify any personal details whatsoever.
You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. For more information please read the advice at AboutCookies.org.
Your rights - How you can opt-out, remove or modify information you have provided to us;
If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted.
If you wish to raise a complaint on how we have handled your personal data, you can contact us directly and we will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
Address: 3 West Drive, Brighton, BN2 0GD
Buddy Pockets LTD - registered at Company House
Company number 11173618